Returns and Exchange policy
14 day money back policy
In case of an event of an order being cancelled/return, you will have to raise a cancellation/return request by sending email to support id : email@example.com . For return, this request needs to be raised within 14 days from receiving your order. For cancellation the refund would be processed within 3 working days for prepaid orders. For return, Once the product is received on our end, it will be quality checked for any breakage , and then refund will be credited to your bank account via NEFT, for both COD and prepaid orders within 6 working days. If there is a case of a product being broken etc there will be a dispute called which would be intimated to you and a dispute team will solve the above.
Will I have to pay for shipping the product back to you?
We offer FREE Return Shipping. You’ll receive complimentary return shipping for all products within the 14-day money back policy.
How do I return the product to ISOVI within 14 days?
All you need to do is to contact us and we will initiate your return.
email us at firstname.lastname@example.org
Text message/ WhatApp/ Call us on 9627400811
Our 14-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.
Lifetime Exchange & Buy-Back Policy:
We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from ISOVI, within India. The product along with the original product certificate, can be returned or exchanged basis its current market value, with additional costs for damages or alterations on the present condition of the product.
For exchange on products without damage or alteration, we offer a payback of 70% of the current market value of the product.
For returns on products without damage or alteration, we offer a 60% of the current market value of the product.
For damaged or altered products, the value of the product will be determined on the basis of the remaining metal and stones at the time of return/exchange.
If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.